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Microsoft Dynamics AX 2012 Service Management

Question No: 11

You suspend a service level agreement (SLA) in Microsoft Dynamics AX 2012. What is the result?

1. The SLA cannot be assigned to service agreements or service agreement groups.

2. The SLA cannot be assigned to service agreements but can be assigned to service agreement groups

3. The SLA cannot be assigned to service agreements but can be assigned to service

   orders.

4. The SLA cannot be assigned to service agreements or service orders.

Answer: A

Question No: 12

What does a service task relationship represent in Microsoft Dynamics AX 2012?

1. The relationship between a service task and a bill of materials (BOM).

2. The relationship between a generic service task and a specific bill of materials (BOM).

3. The relationship between a service task and a service object.

4. The relationship between a generic service task and a specific service agreement.

Answer: D

Question No: 13

You are working in the Service management module of Microsoft Dynamics AX 2012. Which of the following items can you cancel?

1. Service order lines and service subscriptions

2. Service orders and service order lines

3. Service order lines and service agreements

4. Service orders and service agreements

Answer: B

Question No: 14

A customer is using the service management functionality in the Microsoft Dynamics AX 2012 Enterprise Portal.

Which of the following tasks can the customer perform?

1. Display planned service orders, display service subscriptions, and create new service orders.

2. Display planned service orders, create new service orders, and transfer web service orders to the Service orders form.

3. Display planned service orders, display requested service orders, and review web service orders.

4. Display requested service orders, display service subscriptions, and review web service orders.

Answer: A

Question No: 15

Which of the following elements can you use to define the sales price for a service subscription in Microsoft Dynamics AX 2012? (Each correct answer presents a complete solution. Choose three.)

1. Subscription group

2. Project ID

3. Project category

4. Service subscription

5. Customer account

Answer: B,C,D

Question No: 16

For which of the following purposes can you use a subscription group?

1. To assign the sales currency.

2. To specify the use of a number sequence subscription ID and set the invoice interval.

3. To specify the use of a manual subscription ID and assign the project category.

4. To assign the category of the subscription fee type.

Answer: B

Question No: 17

You are managing service orders for technicians in the Microsoft Dynamics AX 2012 Enterprise Portal.

In which of the following situations would you edit a service order line? (Each correct answer presents a complete solution. Choose three.)

1. The service agreement changed.

2. The service object relation changed,

3. The service level agreement changed.

4. The service task changed,

5. The hours spent changed.

Answer: A,D,E

Question No: 18

You are creating service order transactions for repairs in Microsoft Dynamics AX 2012. For which type of entity can you create repair lines?

1. Service objects

2. Service bill of materials (BOM)

3. Sales orders

4. Service agreements

Answer: A

Question No: 19

From which of the following Accounts Receivable documents can you create a service agreement in Microsoft Dynamics AX 2012?

1. Free text invoices

2. Sales agreements

3. Sales orders

4. Recurring invoices

Answer: C

Question No: 20

A customer enters a service order request in the Microsoft Dynamics AX 2012 Enterprise Portal.

You need to dispatch the service order. What must you do first?

1. Assign a start date and an end date.

2. Create an activity for the service request and assign a technician.

3. Validate the service request and determine the availability of technicians.

4. Assign the service order priority and determine the availability of technicians.

Answer: C

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