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Microsoft Dynamics AX 2012 Service Management
Question No: 11
You suspend a service level agreement (SLA) in Microsoft Dynamics AX 2012. What is the result?
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The SLA cannot be assigned to service agreements or service agreement groups.
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The SLA cannot be assigned to service agreements but can be assigned to service agreement groups
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The SLA cannot be assigned to service agreements but can be assigned to service
orders.
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The SLA cannot be assigned to service agreements or service orders.
Answer: A
Question No: 12
What does a service task relationship represent in Microsoft Dynamics AX 2012?
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The relationship between a service task and a bill of materials (BOM).
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The relationship between a generic service task and a specific bill of materials (BOM).
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The relationship between a service task and a service object.
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The relationship between a generic service task and a specific service agreement.
Answer: D
Question No: 13
You are working in the Service management module of Microsoft Dynamics AX 2012. Which of the following items can you cancel?
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Service order lines and service subscriptions
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Service orders and service order lines
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Service order lines and service agreements
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Service orders and service agreements
Answer: B
Question No: 14
A customer is using the service management functionality in the Microsoft Dynamics AX 2012 Enterprise Portal.
Which of the following tasks can the customer perform?
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Display planned service orders, display service subscriptions, and create new service orders.
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Display planned service orders, create new service orders, and transfer web service orders to the Service orders form.
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Display planned service orders, display requested service orders, and review web service orders.
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Display requested service orders, display service subscriptions, and review web service orders.
Answer: A
Question No: 15
Which of the following elements can you use to define the sales price for a service subscription in Microsoft Dynamics AX 2012? (Each correct answer presents a complete solution. Choose three.)
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Subscription group
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Project ID
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Project category
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Service subscription
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Customer account
Answer: B,C,D
Question No: 16
For which of the following purposes can you use a subscription group?
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To assign the sales currency.
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To specify the use of a number sequence subscription ID and set the invoice interval.
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To specify the use of a manual subscription ID and assign the project category.
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To assign the category of the subscription fee type.
Answer: B
Question No: 17
You are managing service orders for technicians in the Microsoft Dynamics AX 2012 Enterprise Portal.
In which of the following situations would you edit a service order line? (Each correct answer presents a complete solution. Choose three.)
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The service agreement changed.
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The service object relation changed,
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The service level agreement changed.
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The service task changed,
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The hours spent changed.
Answer: A,D,E
Question No: 18
You are creating service order transactions for repairs in Microsoft Dynamics AX 2012. For which type of entity can you create repair lines?
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Service objects
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Service bill of materials (BOM)
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Sales orders
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Service agreements
Answer: A
Question No: 19
From which of the following Accounts Receivable documents can you create a service agreement in Microsoft Dynamics AX 2012?
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Free text invoices
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Sales agreements
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Sales orders
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Recurring invoices
Answer: C
Question No: 20
A customer enters a service order request in the Microsoft Dynamics AX 2012 Enterprise Portal.
You need to dispatch the service order. What must you do first?
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Assign a start date and an end date.
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Create an activity for the service request and assign a technician.
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Validate the service request and determine the availability of technicians.
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Assign the service order priority and determine the availability of technicians.
Answer: C
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