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Microsoft Dynamics AX 2012 Service Management
Question No: 41
Which of the following items can the field service technician display in the Microsoft Dynamics AX 2012 Enterprise Portal?
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Service agreements, service orders, and service subscriptions
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Project information details, service orders, and service tasks
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Repair lines, service agreements, and service orders
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Repair lines, service orders, and service tasks
Answer: D
Question No: 42
Your company is going to perform a service for a customer. The company has provided a similar service in the past. You want to leverage the previous service agreement in Microsoft Dynamics AX 2012. You create a service object.
Which of the following is a purpose of the service object?
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To create product dimensions.
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To search for service agreement lines to copy.
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To create a bill of materials (BOM).
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To create a new service agreement header.
Answer: D
Question No: 43
You are recording conditions for a repair management process in Microsoft Dynamics AX 2012.
Which of the following sources provides the condition information?
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The customer
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The account manager
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The technician
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The customer service representative
Answer: A
Question No: 44
What is the purpose of accruing revenue for service subscriptions in Microsoft Dynamics AX 2012?
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To post revenue for multiple subscription fee transactions in a single ledger account.
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To recognize revenue evenly throughout the subscription period.
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To recognize revenue for multiple subscriptions in a single accounting period.
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To post revenue for multiple subscription fee transactions in a single accounting transaction.
Answer: B
Question No: 45
A service order line in Microsoft Dynamics AX 2012 has a transaction type of Hour and a quantity of 5 hours. The start date and end date are June 1. Service technicians work 8- hour shifts, every day.
In the dispatch board, you create another activity of the same type with a quantity of 12 hours.
What is the end date of the new activity?
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June 3
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June 2
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June 4
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June 1
Answer: A
Question No: 46
You need to create a service agreement that is similar to an existing service agreement in Microsoft Dynamics AX 2012. You must use the least amount of administrative effort.
What should you do?
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Copy the service agreement header from the existing service agreement, and create new service agreement lines.
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Copy the service agreement header and service agreement lines from the existing service agreement.
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Create a new service agreement header, and copy the service agreement lines from the existing service agreement.
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Copy the service agreement header and service agreement lines from a service agreement template.
Answer: C
Question No: 47
You are reviewing a service order in Microsoft Dynamics AX 2012 to determine whether it is in compliance with the service level agreement.
When is the Compliance value for the service order calculated?
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When time recording stops.
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When time recording starts.
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When the service order is created.
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When the service order is invoiced.
Answer: A
Question No: 48
You are monitoring today’s service activity on the dispatch board in Microsoft Dynamics AX 2012. A service call is scheduled to be completed by 5:00 PM today.
The customer requests that the service call be performed later. Where can you move the service order?
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To any date and time allowed by the customer’s service agreement.
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To any date and time.
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To any time after 5:00 PM today.
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To any date and time allowed by the customer’s service level agreement.
Answer: D
Question No: 49
You attach a template bill of materials (BOM) to a service object on a service agreement in Microsoft Dynamics AX 2012.
You need to modify the components of the template BOM. What should you do?
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Delete the service BOM from the service object on the service agreement and modify the template BOM.
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Delete the service BOM from the service object on the service order and modify the template BOM.
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Move the service BOM to a service object on a different service agreement and modify the template BOM.
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Modify the service BOM attached to the service object on the service agreement.
Answer: A
Question No: 50
You define service tasks for an annual maintenance process in Microsoft Dynamics AX 2012.
You define service templates and service template groups.
You need to create a service agreement for the annual maintenance process. What should you do?
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Copy the service agreement header and service agreement lines from the service template set up for the annual maintenance process.
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Create a new service agreement header, and copy the service agreement lines from the service template set up for the annual maintenance process.
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Create a new service agreement header, and copy the service agreement lines from the service template group set up for the annual maintenance process.
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Copy the service agreement header and service agreement lines from the service template group set up for the annual maintenance process.
Answer: B