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Microsoft Dynamics AX 2012 Service Management

Question No: 41

Which of the following items can the field service technician display in the Microsoft Dynamics AX 2012 Enterprise Portal?

1. Service agreements, service orders, and service subscriptions

2. Project information details, service orders, and service tasks

3. Repair lines, service agreements, and service orders

4. Repair lines, service orders, and service tasks

Answer: D

Question No: 42

Your company is going to perform a service for a customer. The company has provided a similar service in the past. You want to leverage the previous service agreement in Microsoft Dynamics AX 2012. You create a service object.

Which of the following is a purpose of the service object?

1. To create product dimensions.

2. To search for service agreement lines to copy.

3. To create a bill of materials (BOM).

4. To create a new service agreement header.

Answer: D

Question No: 43

You are recording conditions for a repair management process in Microsoft Dynamics AX 2012.

Which of the following sources provides the condition information?

1. The customer

2. The account manager

3. The technician

4. The customer service representative

Answer: A

Question No: 44

What is the purpose of accruing revenue for service subscriptions in Microsoft Dynamics AX 2012?

1. To post revenue for multiple subscription fee transactions in a single ledger account.

2. To recognize revenue evenly throughout the subscription period.

3. To recognize revenue for multiple subscriptions in a single accounting period.

4. To post revenue for multiple subscription fee transactions in a single accounting transaction.

Answer: B

Question No: 45

A service order line in Microsoft Dynamics AX 2012 has a transaction type of Hour and a quantity of 5 hours. The start date and end date are June 1. Service technicians work 8- hour shifts, every day.

In the dispatch board, you create another activity of the same type with a quantity of 12 hours.

What is the end date of the new activity?

1. June 3

2. June 2

3. June 4

4. June 1

Answer: A

Question No: 46

You need to create a service agreement that is similar to an existing service agreement in Microsoft Dynamics AX 2012. You must use the least amount of administrative effort.

What should you do?

1. Copy the service agreement header from the existing service agreement, and create new service agreement lines.

2. Copy the service agreement header and service agreement lines from the existing service agreement.

3. Create a new service agreement header, and copy the service agreement lines from the existing service agreement.

4. Copy the service agreement header and service agreement lines from a service agreement template.

Answer: C

Question No: 47

You are reviewing a service order in Microsoft Dynamics AX 2012 to determine whether it is in compliance with the service level agreement.

When is the Compliance value for the service order calculated?

1. When time recording stops.

2. When time recording starts.

3. When the service order is created.

4. When the service order is invoiced.

Answer: A

Question No: 48

You are monitoring today’s service activity on the dispatch board in Microsoft Dynamics AX 2012. A service call is scheduled to be completed by 5:00 PM today.

The customer requests that the service call be performed later. Where can you move the service order?

1. To any date and time allowed by the customer’s service agreement.

2. To any date and time.

3. To any time after 5:00 PM today.

4. To any date and time allowed by the customer’s service level agreement.

Answer: D

Question No: 49

You attach a template bill of materials (BOM) to a service object on a service agreement in Microsoft Dynamics AX 2012.

You need to modify the components of the template BOM. What should you do?

1. Delete the service BOM from the service object on the service agreement and modify the template BOM.

2. Delete the service BOM from the service object on the service order and modify the template BOM.

3. Move the service BOM to a service object on a different service agreement and modify the template BOM.

4. Modify the service BOM attached to the service object on the service agreement.

Answer: A

Question No: 50

You define service tasks for an annual maintenance process in Microsoft Dynamics AX 2012.

You define service templates and service template groups.

You need to create a service agreement for the annual maintenance process. What should you do?

1. Copy the service agreement header and service agreement lines from the service template set up for the annual maintenance process.

2. Create a new service agreement header, and copy the service agreement lines from the service template set up for the annual maintenance process.

3. Create a new service agreement header, and copy the service agreement lines from the service template group set up for the annual maintenance process.

4. Copy the service agreement header and service agreement lines from the service template group set up for the annual maintenance process.

Answer: B

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